Disciplinary

1. Fundamental Principles

Craftsmanship quality: Every process must meet high standards of precision and durability, valuing artisan knowledge.

Honesty and transparency: Clear communication on costs and materials. No hidden fees.

Respect: Professionalism, punctuality, and privacy protection.

2. Customer Relations

Guarantee: Prompt correction of defects and clear warranty terms.

Communication: Regular updates and timely reporting of any issues.

3. Material Management

Selection: Use of certified, safe, and traceable materials.

Sustainability: Choice of durable materials and waste reduction.

Traceability: Availability of technical specs and maintenance guides.

4. Environment and Safety

Resource Use: Reducing environmental impact through low-impact packaging.

Waste: Responsible management of materials according to regulations.

Safety: Constant training and use of protective equipment.

5. Work Ethics

Fairness: Proper compensation and valuing of our team.

Non-discrimination: Zero tolerance for discrimination of any kind.

Professionalism: Meeting deadlines and continuous training.

6. Partners and Suppliers

Transparency: Relationships built on mutual respect and reliability.

Quality: Constant verification of supplied materials.

Sustainability: Favoring partners with responsible practices.

7. Communication

Veracity: No misleading information or unrealistic promises.

Real Images: Visuals must faithfully represent our actual work.

Image Protection: Communication consistent with company values.

8. Dispute Resolution

Dialogue: Direct mediation attempts for fast resolution.

Responsibility: Timely correction of any errors.

Clarity: Clear documentation in case of disputes.

9. Monitoring

Review: Annual update of this disciplinary according to industry standards.

Application: Shared and applied across all staff members.

10. Use of AI

Support, not Replacement: AI improves organization but technical/aesthetic decisions remain with the craftsman.

Transparency: We declare AI use in text generation or workflow management.

Human Control: All AI content is verified by humans before use.

Non-deceptive: AI is not used to alter the real perception of quality.

Ethical Use: Continuous monitoring for responsible AI integration.