Disciplinary

1. Fundamental Principles

Craftsmanship quality: Each workmanship must comply with high standards of precision, care, and durability, enhancing artisan knowledge.

Honesty and transparency: Clear communication on costs, timelines, materials, and processes. No hidden costs or unauthorized variations.

Respect for the customer: Listening, courtesy, punctuality, and maximum privacy protection.

2. Relations with Customers

Workmanship guarantee: Correction of any defects and clarity on warranty conditions.

Constant communication: Regular updates on the status of the work and timely reporting of any unforeseen events.

3. Material Management

Responsible selection: Use of certified, safe, and traceable fabrics, paddings, leathers, and components.

Sustainability: Choice of durable materials, reduction of waste, and elimination of the superfluous.

Traceability of materials: Availability of technical data sheets, compositions, and maintenance instructions.

4. Environment and Safety

Responsible use of resources: Reduction of environmental impact and use of low-impact packaging.

Correct disposal: Waste management according to current regulations.

Worker safety: Constant training on the use of machinery and use of personal protective equipment.

5. Work Ethics

Fair conditions: Correct remuneration and enhancement of personnel.

Non-discrimination: Total absence of discrimination of any kind.

Professionalism and updating: Respect for deadlines and continuous training on modern artisan techniques.

6. Relations with Suppliers and Partners

Transparent collaborations: Relationships based on reliability, respect, and mutual responsibility.

Quality of supplies: Constant verification of the compliance of materials received.

Promotion of sustainability: Favoring suppliers who adopt responsible practices.

7. Communication and Advertising

Veracity of content: No misleading communication or unrealistic promises.

Real images: Visual materials must faithfully represent the work carried out.

Protection of corporate image: Communication consistent with the company's values.

8. Dispute Resolution

Open and direct dialogue: Rapid mediation attempt with the customer.

Assumption of responsibility: Timely correction of proven errors.

Transparency in processes: Clear documentation in case of disputes.

9. Monitoring and Updating

Periodic review: Annual update of the disciplinary according to regulations and industry evolutions.

Internal application: The disciplinary is shared, explained, and applied to all personnel.

10. Use of Artificial Intelligence

Support for craftsmanship, not replacement: AI is used to improve organization, management, and communication, but aesthetic and technical decisions remain entrusted to the craftsman.

Transparency in the use of AI: The company declares the use of AI in activities such as generating texts, managing workflows, or developing proposals.

Constant human control: Every content generated via AI is verified before external use.

Non-deceptive use: AI is not used to create images or content that alter the real perception of the quality of work.

Continuous updating: Monitoring the evolution of technologies to ensure ethical, responsible use consistent with corporate values.